Frequently Asked Questions

Q: How long does shipping take?

A: Most orders are prepared and shipped within 1–2 days, Monday through Friday. After dispatch, the estimated delivery time is approximately 5–10 days, Monday through Friday for most destinations. Delivery times are estimates and may vary depending on your location, local carrier performance, and customs processing, if applicable.

Q: Do you provide order tracking?

A: Yes. Once your order has been dispatched, you will receive tracking details when available. Tracking updates may take approximately 24 hours to appear after shipment, depending on the carrier.

Q: What countries do you ship to?

A: We ship worldwide. We work to get your order dispatched quickly and delivered as smoothly as possible.

Q: Do you offer free shipping?

A: Yes. We offer free shipping on all orders.

Q: Which shipping carriers do you use?

A: We use UPS, DHL, Yanwen, and YunExpress to deliver orders. The carrier used may depend on the destination and shipping arrangements.

Q: Can I cancel or modify my order?

A: You can cancel your order any time before it has been dispatched. Please contact us as soon as possible at sales@yigongrc.com or +61 451 772 799. If your order has already been dispatched, please refer to our Returns & Refunds Policy.

Q: What is your return policy?

A: We offer a 14-day return policy. You have 14 days after receiving your order to request a return.

To be eligible, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at sales@yigongrc.com or +61 451 772 799. Items sent back without first requesting a return will not be accepted.

Q: What should I do if I receive a damaged item?

A: If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.

Q: Do you charge a restocking fee?

A: No. We do not charge a restocking fee on returns.

Q: When will I receive my refund?

A: Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@yigongrc.com.

Q: How can I contact Yigongrc?

A: You can contact our customer service team through:

Email: sales@yigongrc.com
Phone: +61 451 772 799

We are happy to assist with questions about shipping, delivery, tracking, returns, and refunds.