Terms & Conditions
Last Updated: August 2026
Overview
Welcome to YIGONG RC. The terms “we,” “us,” and “our” refer to YIGONG RC.
YIGONG RC operates this website and online store to provide customers with access to original YIGONG remote-controlled construction toys, related products, product information, customer service, and after-sales support.
YIGONG RC is the official authorised retail shop for YIGONG RC construction toys.
The YIGONG brand may also be written as YI GONG. References to YIGONG, YI GONG, YIGONG RC, or YI GONG RC products on this website refer to products from the same original YIGONG brand.
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services online.
These Terms and Conditions, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies referenced on our website, govern your access to and use of our website and services.
By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and Conditions.
If you do not agree with these Terms, you should not use our website or purchase products through our store.
1. Eligibility and Account Information
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement in your country, state, province, or territory.
When placing an order or creating an account, you may be required to provide information including your:
- Name
- Email address
- Telephone number
- Billing information
- Shipping address
- Payment information
You agree that all information you provide is accurate, complete, and current.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity performed through your account.
2. Our Products
YIGONG RC specialises in the retail and service of original YIGONG RC construction toys.
Our product range may include:
- RC excavators
- RC wheel loaders
- RC crawler loaders
- RC bulldozers
- RC dump trucks
- RC crawler dump trucks
- RC road rollers
- Other YIGONG RC construction machinery and accessories
We make reasonable efforts to provide accurate product descriptions, specifications, photographs, videos, colours, dimensions, functions, and other product information.
However, manufacturers may occasionally make minor production changes, packaging updates, component changes, or specification revisions without prior notice.
Product colours may also appear slightly different depending on your screen, device, lighting conditions, or display settings.
Where a material specification or feature changes significantly, we will make reasonable efforts to update the relevant product information.
We reserve the right to modify or discontinue products, product options, specifications, or availability at any time.
3. Original YIGONG Products
Products identified on our website as YIGONG products are sold as original YIGONG products, not replicas or imitation models.
YIGONG RC is an official authorised retail shop for YIGONG RC and is not the manufacturing factory.
The original YIGONG products we retail are manufactured by the official YIGONG factory located in Shantou, Guangdong, China.
The YIGONG name may also appear as YI GONG. Both spellings refer to the same original brand.
4. Orders
When you place an order through our website, you are submitting an offer to purchase the selected products.
An order is subject to:
- Product availability
- Successful payment authorisation
- Fraud and security checks
- Shipping availability
- Address verification where necessary
- Acceptance by YIGONG RC
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Incorrect pricing has been displayed
- Payment cannot be authorised
- Fraud or suspicious activity is detected
- Delivery cannot be completed to the provided address
- An obvious website or inventory error has occurred
If we cancel an order after payment has been received, any applicable payment will be refunded in accordance with our payment and refund procedures.
Please review your order carefully before completing checkout.
If you need to change or cancel an order, contact us as soon as possible at sales@yigongrc.com.
Once an order has entered processing or has been dispatched, we may no longer be able to modify or cancel it.
5. Prices and Payment
Product prices are displayed on our website in the applicable selected currency.
Prices, promotions, discounts, and special offers may change without prior notice.
The price charged for an order will generally be the price displayed at checkout at the time the order is placed.
You agree to provide accurate and authorised payment information.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Additional charges such as taxes, duties, import fees, or other government charges may apply depending on your country and the terms shown at checkout.
Where such charges are not expressly stated as included, customers may be responsible for them as required by the destination country's laws and customs authorities.
6. Shipping and Delivery
YIGONG RC provides worldwide shipping to supported destinations.
Our primary markets include:
- United States
- Canada
- Australia
- Europe
- United Kingdom
- New Zealand
- Mexico
Our normal order processing time is approximately 0–24 hours, although processing may take up to 2 days in certain circumstances.
Our estimated delivery timeframe is generally 5–10 days after dispatch.
A tracking number is normally provided within 0–24 hours after purchase.
All delivery times are estimates rather than guaranteed delivery dates.
Shipping delays may occasionally occur due to:
- Customs processing
- Carrier delays
- Severe weather
- Public holidays
- Remote delivery destinations
- Transportation disruptions
- Incorrect address information
- Events outside our reasonable control
Customers are responsible for providing a complete and accurate delivery address.
For full information, please refer to our Shipping Policy.
Nothing in these Terms transfers responsibility for a shipment in a manner that overrides any mandatory consumer rights that apply under applicable law.
7. Tracking and Delivery Responsibilities
Once tracking information has been provided, customers should monitor the shipment and respond promptly if the carrier requests additional information, collection, redelivery arrangements, or other action.
If a shipping carrier attempts delivery and the parcel is held at a depot or collection point, the customer should contact the carrier promptly.
If a parcel is returned because of:
- An incorrect address
- Failure to collect the shipment
- Repeated unsuccessful delivery attempts
- Refusal of delivery without prior agreement
additional shipping costs may apply where permitted by law.
8. Damaged Products
If a product arrives damaged, please contact YIGONG RC immediately after delivery at:
Please retain:
- The product
- Original packaging
- Shipping carton
- Accessories
- Labels
- Any relevant documentation
We may request photographs or videos showing the condition of the package and product in order to assess the issue and determine an appropriate solution.
Customers should not discard damaged items or packaging until the matter has been reviewed.
9. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges are governed by our Refund Policy.
Nothing in these Terms or our Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, warranty, right, or remedy that cannot legally be excluded under applicable consumer protection law.
10. Product Use
YIGONG products sold through our website are remote-controlled construction toys and hobby products.
Customers are responsible for:
- Following supplied operating instructions
- Charging batteries correctly
- Using suitable chargers where required
- Avoiding improper use
- Keeping electronic components away from unsuitable environments
- Supervising younger users where appropriate
- Using products in accordance with applicable safety instructions
Unless expressly stated otherwise on a product page, YIGONG RC construction toys are electric and gear-driven models, not hydraulic construction machines.
Damage caused by misuse, unauthorised modification, accidents, improper charging, water exposure, or use contrary to manufacturer instructions may not qualify for remedies beyond those required by applicable law.
11. Replacement Parts and After-Sales Support
YIGONG RC provides product information and after-sales assistance for the original YIGONG products we retail.
Where appropriate, our support team may request:
- Photographs
- Videos
- Product model information
- Order information
- Details of the problem
- Testing results
This information may be required to identify the issue and determine whether troubleshooting, a replacement part, or another solution is appropriate.
Availability of individual replacement parts may depend on factory production and inventory.
For assistance, contact:
12. Intellectual Property
YIGONG RC operates as an authorised retailer of YIGONG products.
The YIGONG name, YI GONG name, product designs, model designs, factory-owned photographs, logos, trademarks, product materials, and other intellectual property belonging to the YIGONG manufacturer remain the property of their respective rights holder.
All applicable rights in original YIGONG factory intellectual property remain reserved to the official YIGONG factory located in Shantou, Guangdong, China.
YIGONG RC does not claim ownership of intellectual property that belongs to the YIGONG manufacturer.
Content created independently by YIGONG RC for this website, including original website text, layouts, graphics, photographs, marketing materials, and other original content, remains the property of YIGONG RC or its respective licensors where applicable.
You may not reproduce, distribute, republish, modify, scrape, copy, or commercially exploit website content without appropriate permission from the relevant rights holder.
13. Third-Party Tools and Services
Our website may provide access to services, software, payment providers, shipping services, analytics tools, or other functionality supplied by third parties.
These third-party services may operate under their own terms and privacy policies.
YIGONG RC is not responsible for the operation of third-party services beyond the extent required by applicable law.
You should review the terms and policies of any third-party service where appropriate.
14. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, security, products, services, practices, or policies of websites operated by third parties.
Accessing third-party websites is at your discretion.
Any concerns relating specifically to a third-party product or service should normally be directed to the relevant third party.
15. Relationship With Shopify
YIGONG RC uses Shopify to provide and operate our ecommerce platform.
Purchases made through our store are transactions between the customer and YIGONG RC, not Shopify.
Shopify provides the technology and infrastructure supporting the online store but is not the seller of YIGONG RC products.
Use of Shopify-related functionality may also be subject to Shopify's applicable terms and privacy policies.
16. Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
Because our store is hosted through Shopify and may use other service providers, certain personal information may be processed by Shopify, payment providers, shipping companies, analytics providers, or other service providers where necessary to operate the store and fulfil orders.
Please review our Privacy Policy for further information.
17. Reviews, Feedback and User Content
If you submit reviews, photographs, videos, comments, suggestions, testimonials, or other content to YIGONG RC, you confirm that you have the right to provide that content.
You must not submit content that:
- Infringes another person's intellectual property rights
- Contains unlawful material
- Contains malicious software
- Is knowingly false or misleading
- Violates another person's privacy
- Contains abusive, defamatory, threatening, or offensive material
Where permitted by law, you grant YIGONG RC permission to use customer-submitted reviews, feedback, photographs, or testimonials for operating, improving, and promoting our services.
We may remove content that violates these Terms or applicable law.
18. Errors, Inaccuracies and Omissions
Occasionally, our website may contain:
- Typographical errors
- Incorrect specifications
- Pricing errors
- Inventory errors
- Shipping information errors
- Product availability errors
- Other inaccuracies or omissions
We reserve the right to correct errors, update information, or cancel an affected order where reasonably necessary.
Where an order is cancelled because of an error after payment has been received, the applicable amount will be refunded.
19. Prohibited Uses
You may not use our website or services:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To distribute malware or malicious code
- To engage in fraud
- To impersonate another person or organisation
- To interfere with website security
- To scrape or extract website content without permission
- To collect personal information about others unlawfully
- To transmit spam or malicious communications
- To interfere with the operation of our website
- To attempt to bypass access controls or security systems
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
20. Availability of the Website
We aim to keep our website and services available and functioning properly.
However, we do not guarantee that the website will always be:
- Uninterrupted
- Error-free
- Available at all times
- Free from technical interruptions
Temporary interruptions may occur due to maintenance, updates, hosting issues, third-party service interruptions, or circumstances outside our control.
21. Disclaimer of Warranties
To the fullest extent permitted by law, website content is provided for general information and ecommerce purposes.
We do not guarantee that every piece of website information will always be completely free from errors or omissions.
However, nothing in these Terms excludes or limits any warranty, consumer guarantee, statutory right, or remedy that cannot lawfully be excluded or limited.
Where mandatory consumer protection laws apply, those laws take priority over any inconsistent provision of these Terms.
22. Limitation of Liability
To the fullest extent permitted by applicable law, YIGONG RC will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products where such liability can legally be excluded.
This may include losses such as:
- Loss of profit
- Loss of revenue
- Loss of data
- Business interruption
- Indirect financial loss
Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.
Nothing in this section is intended to exclude mandatory consumer guarantees or statutory remedies available to customers.
23. Indemnification
To the extent permitted by law, you agree to indemnify YIGONG RC against losses, claims, liabilities, or reasonable costs resulting from:
- Your unlawful use of our website
- Your material breach of these Terms
- Your infringement of another person's rights
- Fraudulent or malicious activity carried out through your account
This provision does not apply where prohibited by consumer protection law.
24. Termination
We may suspend or terminate access to our website or services where reasonably necessary, including where:
- These Terms have been materially violated
- Fraudulent activity is suspected
- Website security is threatened
- Applicable law requires us to do so
Any obligations that by their nature should continue after termination will remain in effect.
25. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue to apply.
26. Waiver
If YIGONG RC does not immediately enforce a right or provision under these Terms, this does not mean that we waive that right or provision.
27. Entire Agreement
These Terms, together with our policies and any other terms expressly incorporated by reference, constitute the agreement governing your use of our website and services.
Where a separate promotion, offer, or written agreement contains additional terms, those specific terms may also apply.
28. Assignment
You may not transfer your rights or obligations under these Terms without our prior written consent where consent is legally required.
YIGONG RC may transfer its rights or obligations as part of a legitimate business restructuring, transfer, or operation where permitted by applicable law.
29. Governing Law
These Terms are governed by the laws applicable to the registered jurisdiction of YIGONG RC, subject to any mandatory consumer protection laws that apply to the customer.
Before publishing this section, YIGONG RC should insert its registered governing jurisdiction here: [INSERT REGISTERED STATE/TERRITORY AND COUNTRY].
Nothing in this section removes any legal rights that a customer is entitled to under mandatory laws applicable in their place of residence.
30. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
- Our business
- Our services
- Applicable laws
- Ecommerce practices
- Shipping procedures
- Website functionality
The current version of these Terms will be published on this page.
Where required by law, material changes will be communicated appropriately.
Continued use of our website after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.
31. Contact Information
Questions regarding these Terms and Conditions, orders, products, or YIGONG RC services should be sent to:
YIGONG RC
Official Authorised Retail Shop for YIGONG RC Construction Toys
Email: sales@yigongrc.com
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