Privacy Policy

Last Updated: August 26, 2026

YIGONG RC respects your privacy and is committed to handling personal information responsibly.

YIGONG RC is the official authorised retail shop for YIGONG RC construction toys. We operate this website and online store and provide related products, customer service, order fulfilment, after-sales support, and other services.

Our online store is powered by Shopify, which provides the ecommerce platform and technology that allows us to offer our products and services to customers.

This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you:

• Visit or browse our website
• Create or use an account
• Place an order
• Contact our customer service team
• Subscribe to marketing communications
• Submit a review or other information
• Otherwise interact with YIGONG RC

By accessing or using our website and services, you acknowledge that you have read this Privacy Policy.

1. Personal Information We Collect

When we refer to personal information, we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with YIGONG RC, we may collect the following categories of information.

Contact Information

This may include:

• Your name
• Billing address
• Shipping address
• Email address
• Telephone number
  
  

Order and Transaction Information

This may include:

• Products purchased
• Products viewed
• Shopping-cart activity
• Order history
• Returns
• Refunds
• Exchanges
• Cancellations
• Shipping and delivery information
• Transaction details

Payment Information

Payments are processed through Shopify and/or authorised third-party payment providers.

Information used to complete your payment may include:

• Payment method
• Billing details
• Transaction information
• Payment confirmation
• Relevant payment identifiers

YIGONG RC does not necessarily receive or store your complete payment-card details, as certain payment information may be collected and processed directly by Shopify or the applicable payment provider.

Account Information

If customer accounts are available, we may process information such as:

• Account details
• Login information
• Saved addresses
• Preferences
• Account settings

Customer Service Communications

We collect information you provide when communicating with us, including when you:

• Ask a product question
• Contact us about an order
• Request replacement parts
• Report a damaged or defective product
• Submit a return or refund request
• Request technical or after-sales support

This may include emails, photographs, videos, product information, order details, and other information you choose to provide.

Device and Technical Information

When you use our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Device identifiers
• General location information derived from your IP address

Website Usage Information

We and our service providers may collect information about how you interact with our website, including:

• Pages visited
• Products viewed
• Links clicked
• Items added to your cart
• Time spent on pages
• Referring websites
• General browsing activity

2. How We Collect Personal Information

We may collect personal information from several different sources.

Information You Provide Directly

We collect information when you:

• Place an order
• Create an account
• Contact us
• Subscribe to marketing
• Request customer support
• Submit a review
• Request a return or refund
• Provide information voluntarily through our website

Information Collected Automatically

When you visit our website, Shopify and other authorised service providers may automatically collect certain information through:

• Cookies
• Pixels
• Similar tracking technologies
• Server logs
• Analytics technologies

Information From Service Providers

We may receive information from companies that assist us with:

• Ecommerce services
• Payment processing
• Order fulfilment
• Shipping
• Customer support
• Analytics
• Fraud prevention
• Advertising
• Website operation

Information From Business Partners and Third Parties

Where permitted by applicable law, we may receive information from business partners or other third parties that assist us with operating, improving, marketing, or securing our services.

3. How We Use Personal Information

We use personal information where reasonably necessary to operate YIGONG RC and provide our services.

Processing and Fulfilling Orders

We may use your information to:

• Process purchases
• Confirm orders
• Process payments
• Arrange shipping
• Provide tracking information
• Deliver products
• Manage cancellations
• Process returns and refunds
• Handle exchanges
• Provide replacement parts where appropriate

Customer Service and After-Sales Support

We may use personal information to:

• Respond to questions
• Assist with product selection
• Provide technical support
• Review damaged or defective product claims
• Review photographs or videos submitted for support
• Assist with replacement parts
• Resolve order or delivery issues
• Maintain communications regarding your purchase

Operating and Improving Our Website

We may use information to:

• Maintain our website
• Improve website performance
• Understand customer behaviour
• Improve navigation
• Improve our product offering
• Develop new services
• Personalise the shopping experience
• Remember preferences
• Diagnose technical issues

Marketing and Advertising

Where permitted by law, we may use personal information to:

• Send promotional emails
• Inform you about products and offers
• Provide relevant advertising
• Measure advertising effectiveness
• Recommend products based on your interactions with our store

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.

Security and Fraud Prevention

We may use information to:

• Verify transactions
• Detect suspicious activity
• Prevent fraud
• Protect our website
• Protect customer accounts
• Protect YIGONG RC and our customers from unlawful or malicious activity

Legal and Regulatory Purposes

We may process or disclose information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Enforce our Terms and Conditions
• Protect our legal rights
• Resolve disputes
• Detect or prevent unlawful activity
• Establish, exercise, or defend legal claims

4. Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR apply, we may process personal information on one or more of the following legal bases:

• Performance of a contract – for example, processing an order and arranging delivery
• Legitimate interests – such as improving our website, preventing fraud, and providing customer service
• Consent – where consent is required, such as for certain marketing or cookies
• Legal obligations – where information must be processed to comply with applicable law

Where processing is based on consent, you may withdraw your consent where permitted by law.

5. How We Share Personal Information

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

• Shopify
• Payment processors
• Banks and financial institutions
• Shipping carriers
• Fulfilment providers
• Warehouses
• IT providers
• Cloud hosting providers
• Customer service providers
• Analytics providers
• Fraud-prevention providers
• Marketing and advertising providers
• Professional advisers
• Business partners where necessary

We only share information to the extent reasonably necessary for the relevant service or purpose.

We may also disclose personal information:

• Where required by law
• In response to lawful government requests
• To protect our rights or customers
• To investigate fraud or unlawful activity
• In connection with a merger, acquisition, restructuring, sale, or transfer of all or part of our business

Third parties that independently determine how they process your personal information may have their own privacy policies.

6. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information about customers and visitors in order to provide, operate, secure, and improve its ecommerce platform and related services.

Information submitted through our website may therefore be transmitted to and processed by Shopify and its service providers.

Shopify may process information in countries other than the country in which you live.

Shopify's own privacy policies and consumer privacy resources provide additional information about how Shopify processes personal information.

7. Shipping and Fulfilment Providers

To deliver your order, we may provide relevant information to shipping companies, warehouses, fulfilment providers, and logistics partners.

This may include:

• Your name
• Delivery address
• Telephone number
• Email address
• Order information
• Tracking information

This information is provided where reasonably necessary to prepare, ship, track, and deliver your order.

8. Cookies and Similar Technologies

Our website, Shopify, and authorised service providers may use cookies and similar technologies.

These technologies may be used to:

• Operate essential website functions
• Keep your shopping cart active
• Remember preferences
• Maintain account functionality
• Analyse website usage
• Improve website performance
• Detect fraud
• Measure marketing effectiveness
• Provide relevant advertising

Some cookies are necessary for our website to operate, while others may be optional depending on your location and applicable law.

Where required by law, we will obtain consent before using certain non-essential cookies.

You may also be able to manage cookies through your browser settings or any cookie-preference tools made available on our website.

9. Marketing Communications

Where permitted by applicable law, we may send promotional communications about YIGONG RC products, offers, updates, or related services.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message.

Opting out of marketing communications does not prevent us from sending necessary transactional communications relating to:

• Your order
• Shipping
• Payments
• Your account
• Returns
• Refunds
• Customer support
• Other service-related matters

10. Targeted Advertising

Depending on the services and advertising technologies used by our store, information about your activity on our website may be used to help provide advertisements that are more relevant to you.

Depending on your jurisdiction, you may have the right to opt out of certain uses or disclosures of personal information for targeted or cross-context behavioural advertising.

Where legally required, appropriate privacy controls will be provided.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Once you leave the YIGONG RC website, the privacy policies and terms of the third-party website may apply.

We are not responsible for the privacy, security, accuracy, or content of websites that we do not operate or control.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children's Privacy

Our website and ecommerce services are intended for customers who are legally capable of making purchases.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at sales@yigongrc.com so we can review the matter and take appropriate action.

13. Data Security

We take reasonable administrative, organisational, and technical measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials where customer accounts are available.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on factors including:

• The duration of our customer relationship
• Order and transaction requirements
• Warranty and after-sales support
• Tax and accounting obligations
• Fraud prevention
• Legal requirements
• Dispute resolution
• Enforcement of agreements

When personal information is no longer reasonably required, we may delete or anonymise it, subject to applicable legal requirements.

15. International Data Transfers

YIGONG RC serves customers internationally.

Your personal information may therefore be processed, transferred, or stored outside the country in which you live.

This may occur when information is processed by:

• Shopify
• Payment providers
• Shipping companies
• Fulfilment providers
• Cloud service providers
• Other authorised service providers

Where applicable law requires safeguards for international transfers, we or our service providers will use appropriate measures designed to protect personal information.

16. Your Privacy Rights

Depending on where you live, you may have legal rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of your information
• Request data portability where applicable
• Object to certain processing
• Request restriction of certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing
• Opt out of certain targeted advertising or data-sharing practices where applicable
• Lodge a complaint with an appropriate privacy or data-protection authority

These rights vary depending on your location and applicable law.

We may need to verify your identity before fulfilling certain privacy requests.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

17. Privacy Rights in Europe and the United Kingdom

If you are located in the European Economic Area, European Union, or United Kingdom, you may have additional rights under applicable data-protection laws.

These may include rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Receive certain information in a portable format
• Withdraw consent
• Complain to your local supervisory authority

The availability of a particular right depends on the circumstances and legal basis for processing.

18. Privacy Rights in Other Countries

Customers located in countries including the United States, Canada, Australia, New Zealand, Mexico, and other jurisdictions may have additional privacy rights under their applicable national, state, provincial, or local laws.

Where such laws apply to YIGONG RC, we will process qualifying privacy requests in accordance with those requirements.

19. Requests to Access, Correct or Delete Information

To submit a privacy request, please contact:

sales@yigongrc.com

Please clearly state the nature of your request.

We may request additional information where reasonably necessary to confirm your identity and protect personal information from unauthorised access or deletion.

20. Complaints

If you have concerns about how YIGONG RC handles your personal information, please contact us first so we can review and attempt to resolve your concern.

Depending on your jurisdiction, you may also have the right to submit a complaint to your local privacy or data-protection authority.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our website
• Our services
• Technology
• Service providers
• Legal requirements
• Privacy practices

When this Privacy Policy is updated, we will revise the Last Updated date shown at the top of this page.

Where required by applicable law, we may provide additional notice of material changes.

22. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

YIGONG RC
Official Authorised Retail Shop for YIGONG RC Construction Toys

Email: sales@yigongrc.com
Phone: +61 451 772 799

For applicable privacy and data-protection purposes, YIGONG RC is the controller or responsible business for personal information it determines how and why to process, subject to the requirements of applicable law.