Shipping Policy

At YIGONG RC, we aim to provide fast and reliable worldwide delivery for our range of original YIGONG RC construction toys. We ship internationally, with our main delivery markets including the United States, Canada, Australia, Europe, the United Kingdom, New Zealand, and Mexico.

This Shipping Policy explains our estimated processing times, delivery times, tracking, and other important information relating to your order.

Order Processing Time

Orders are normally processed quickly after purchase.

  • Typical processing time: 0–24 hours
  • Maximum standard processing time: Up to 2 days

Processing time is separate from the estimated delivery time.

Order Tracking

A tracking number is normally provided within 0–24 hours after purchase.

Once tracking information has been created for your shipment, it will be provided to you so you can follow the progress of your delivery.

Estimated Delivery Time

Our standard estimated delivery time is:

5–10 days

Delivery time begins after the order has been processed and dispatched.

We usually use DHL, UPS, Fedex, Yunexpress & Yanwen 

While most orders arrive within this estimated timeframe, delivery times can occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, customs processing, remote delivery locations, or other transportation disruptions.

Worldwide Shipping

YIGONG RC provides worldwide shipping to supported destinations.

Our primary delivery markets are:

  • United States
  • Canada
  • Australia
  • European countries
  • United Kingdom
  • New Zealand
  • Mexico

We may also ship to customers in other countries and regions around the world, subject to delivery availability for the destination.

If you are unsure whether we can deliver a particular YIGONG RC model to your country, please contact us at sales@yigongrc.com before placing your order.

Tracking Information Has Not Updated

If you have received your tracking number but it is not yet showing movement, this does not necessarily mean that your order has not been dispatched.

Shipping carriers may require additional time to:

  • Receive the parcel into their network
  • Complete the first shipment scan
  • Transfer the parcel between logistics facilities
  • Update tracking information in their online system

Please allow some time for newly issued tracking information to update.

If your tracking has not updated for an unusually long period, contact us at sales@yigongrc.com and our team will assist you.

Multiple-Item Orders

If your order contains more than one product, the items may occasionally be shipped separately depending on product availability, warehouse location, parcel size, or shipping requirements.

When an order is divided into multiple shipments, separate tracking information may be provided for each parcel.

Receiving one parcel before another does not necessarily mean that an item is missing from your order.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

  • Full name
  • Street address
  • Apartment or unit number, where applicable
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact telephone number

If you notice an error in your shipping information, contact us at sales@yigongrc.com as soon as possible.

Once an order has already been dispatched, we may not be able to change the delivery address.

Carrier Delivery Attempts

Customers should regularly monitor their tracking information after an order has been dispatched.

Depending on the carrier and destination, the courier may:

  • Deliver directly to the provided address
  • Attempt delivery more than once
  • Request that the recipient contact the local delivery office
  • Hold the parcel at a local depot or collection point
  • Require collection within a specified period

If tracking indicates that action is required, customers should contact the local shipping carrier as soon as possible to avoid the parcel being returned.

Delivery Delays

Although our estimated delivery timeframe is 5–10 days, occasional delays can occur.

Possible causes include:

  • Customs or border processing
  • Weather conditions
  • Public holidays
  • Carrier network congestion
  • Transportation disruptions
  • Remote or difficult-to-service destinations
  • Incorrect or incomplete delivery information
  • Events outside the reasonable control of YIGONG RC or the shipping carrier

If you believe your shipment is experiencing an unusual delay, please contact us and we will assist in reviewing the tracking information.

Damaged Products

If your YIGONG RC construction toy arrives damaged, please contact us immediately after delivery.

Email:

sales@yigongrc.com

Please keep the product, packaging, shipping carton, and any included accessories while the issue is being reviewed. Our team may request photographs or videos showing the condition of the shipment and product so that we can determine the appropriate solution.

Questions About Your Shipment

If you need assistance with:

  • Tracking your order
  • A delayed shipment
  • Delivery attempts
  • Address problems
  • Missing parcels
  • Multiple shipments
  • A damaged delivery
  • Shipping availability to your country

please contact:

sales@yigongrc.com

Our team will assist you with your YIGONG RC order and shipping enquiries.

YIGONG RC

The Official Authorised Retail Shop for YIGONG RC Construction Toys

We provide worldwide retail and service for original YIGONG RC construction models, with particular focus on customers throughout the United States, Canada, Australia, Europe, the United Kingdom, New Zealand, and Mexico.