Refund Policy

Last Updated: August 25, 2026

At YIGONG RC, we want customers to have a positive experience when purchasing original YIGONG RC construction toys from us. If there is a problem with your order, please contact our customer service team so we can review the situation and determine the appropriate solution.

YIGONG RC is the official authorised retail shop for YIGONG RC construction toys. For all return, refund, damaged-item, or order-related enquiries, please contact us at sales@yigongrc.com.

14-Day Return Period

Customers may request a return within 14 days of receiving their order.

To be eligible for a standard return, the item must be:

• New and unused
• In the same condition in which it was sold
• Free from damage, modification, excessive handling, or signs of use
• Complete with all original parts, accessories, manuals, and included items
• Returned in the original product packaging where reasonably possible

Items that have been used, modified, damaged after delivery, or are no longer in new condition as sold may not be eligible for a standard change-of-mind return.

The 14-day return period does not limit any additional rights you may have under applicable consumer protection laws for damaged, defective, or incorrectly supplied products.

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible after receiving your package.

Please do not attempt major repairs, modifications, or disassembly before contacting us, as this may make it more difficult for our team to assess the original issue.

When contacting us, please provide:

• Your order number
• The product model
• A clear description of the problem
• Clear photographs showing the product and any visible damage
• A short video demonstrating the issue where applicable
• Photographs of the shipping carton and packaging if the item was damaged during delivery
• Any other information reasonably required to review the issue

This information allows our team to assess the problem and determine the most appropriate resolution.

Depending on the circumstances, the available solution may include troubleshooting assistance, replacement parts, a replacement product, a partial refund, a full refund, or another appropriate remedy.

Please retain the product, original packaging, shipping carton, accessories, manuals, and other included items until your case has been reviewed.

Returns for Other Reasons

If you would like to return a product for a reason other than damage, defect, or an incorrect item, you must contact us within 14 days of delivery and before sending anything back.

For a standard return to be accepted, the product must remain new, unused, and in the same condition as sold.

Important

Do not send a product back without first receiving return instructions from YIGONG RC.

Unauthorised returns may be sent to the wrong warehouse or location and may delay the processing of your request.

If your return is approved, our team will provide the correct return instructions and return destination.

Return Shipping

Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the order.

For example, the arrangements for a product that arrived damaged, defective, or incorrect may be different from those for a discretionary change-of-mind return.

Our customer service team will provide the applicable instructions after reviewing your request.

Please do not arrange a return shipment until you have contacted us.

Inspection of Returned Products

When an approved return is received, we may inspect the product to confirm:

• The product is new and unused
• It remains in the same condition as sold
• The correct item has been returned
• All relevant parts and accessories are included
• There is no evidence of misuse, accidental damage, modification, or excessive wear

Once the review is complete, we will notify you of the outcome.

Refunds

If a refund is approved, the applicable refund amount will normally be returned to the original payment method used for the order where possible.

Once we have processed a refund, additional time may be required for the funds to appear in your account. The exact timeframe depends on your bank, card issuer, payment provider, or financial institution.

YIGONG RC does not control the processing time of banks or third-party payment providers after a refund has been submitted.

Partial Refunds

In some circumstances, a partial refund may be offered where this is an appropriate resolution and is agreed with the customer.

This may apply, for example, where an issue does not prevent the product from being used and the customer agrees to retain the item.

Any partial refund arrangement will be communicated to and agreed with the customer before it is processed.

Replacement Parts

Some issues with RC construction models can be resolved by replacing an individual component rather than returning the complete product.

Where appropriate, our team may assist with identifying the issue and arranging a suitable replacement part.

We may request photographs, videos, or basic troubleshooting information to ensure the correct component is supplied.

Exchanges and Replacement Products

Where appropriate, we may offer an exchange or replacement product instead of a refund.

Replacement availability may depend on current stock.

If the original model is unavailable, we may discuss alternative options with you before proceeding.

We will not substitute your purchased product with another model without your agreement.

Items That May Not Be Eligible for a Standard Return

Subject to applicable consumer protection laws, a standard return may not be accepted where a product:

• Is returned more than 14 days after delivery
• Has been used
• Is no longer in new condition
• Is not in the same condition as sold
• Has been deliberately damaged
• Has been modified or altered
• Has been improperly operated
• Has suffered damage caused by misuse or an accident after delivery
• Is missing important components or accessories
• Is returned without prior authorisation

This section does not remove any rights you may have where a product is faulty, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

Change-of-Mind Returns

If you have changed your mind about a purchase, you may contact us within 14 days of receiving the order to request a return.

For a change-of-mind return, the item must be new, unused, and in the same condition in which it was sold.

Please do not return the product until you receive approval and return instructions from YIGONG RC.

Order Cancellations

If you would like to cancel an order, contact us at sales@yigongrc.com as soon as possible.

Because orders may begin processing shortly after purchase, we cannot guarantee that a cancellation request can be completed once an order has entered processing or has already been dispatched.

If the order has already shipped, any return will need to be handled in accordance with this Refund Policy.

Missing Items or Accessories

If your order arrives with an item, accessory, or component missing, please contact us and provide your order number together with details of what is missing.

We may request photographs of the product, packaging, and contents received so that we can review the issue.

Consumer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or modify any consumer guarantee, statutory warranty, right, or remedy that cannot legally be excluded under applicable consumer protection laws.

Where mandatory consumer protection laws provide you with additional rights, those rights continue to apply.

Contact YIGONG RC

For all returns, refunds, damaged products, incorrect items, replacement parts, or order-related concerns, please contact:

YIGONG RC
Official Authorised Retail Shop for YIGONG RC Construction Toys

Email: sales@yigongrc.com
Phone: +61 451 772 799

Please include your order number when contacting us so we can locate your purchase and assist you more efficiently.